How SMC Telogorejo Hospital Achieved EMRAM Stage 6 and Improved Patient Satisfaction

Transforming Healthcare with Technology

At the SMC Telogorejo Hospital in Central Java, the commitment to improving patient experiences has reached new heights. Recently recognized with a HIMSS EMRAM Stage 6 validation, this 285-bed hospital demonstrates the remarkable impact of technological integration on patient satisfaction. With an impressive 4.9 rating on Google reviews, the hospital's digital transformation journey showcases how adopting modern health IT solutions can lead to improved healthcare delivery.

The Journey to Digital Excellence

The hospital began its digital journey in 2017, launching the MySMC mobile app that connected patients to health services and essential information. This initiative paved the way to a more comprehensive Electronic Medical Record (EMR) system established in 2019, consolidating critical data from medical records to treatment history.

Enhancing Patient Care Through Innovation

The COVID-19 pandemic reshaped healthcare practices, prompting SMC Telogorejo to adopt teleconsultation and a 24/7 multichannel contact center. These innovations proved especially beneficial for senior patients, who often face technology challenges. By streamlining appointment scheduling and payments through MySMC, the hospital succeeded in reducing wait times and alleviating physical crowds in their facilities.

Integrating Smart Technology and Data

In 2021, the integration of artificial intelligence and IoT devices took the hospital’s EMR system to a whole new level, significantly boosting efficiency in clinical decision-making. Real-time data entry improved patient safety in medication administration and laboratory processing, proving the necessity of smart healthcare solutions in the contemporary medical landscape.

Future-Ready Hospital Standards

As healthcare continues to evolve, SMC Telogorejo's integration with Indonesia's national health database represents a vital step towards enhancing public health. Their recent subscription to clinical decision support and drug reference resources showcases their commitment to staying at the forefront of health technology.

The success of SMC Telogorejo Hospital demonstrates the transformative power of EMR systems on patient satisfaction and care delivery. As healthcare IT professionals and providers, embracing these technological advancements will be crucial for improving health outcomes and operational efficiency.