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July 31.2025
2 Minutes Read

How the Right Payment Tech Can Improve Payer-Provider Relationships

Healthcare payment technology podcast featuring confident professional.

Transforming Healthcare Payments: A Paradigm Shift

The healthcare payment landscape is laden with complexities and inefficiencies that affect both providers and payers alike. Individuals and teams dedicated to ensuring seamless transactions often find themselves ensnared in a web of outdated systems that lead to high administrative burdens and frustration. In a recent episode of the MedCity Pivot podcast, Yusuf Qasim, president of payments optimization at Zelis, delivers valuable insights into how innovative payment technologies are nurturing better relationships between these two critical entities in healthcare.

Understanding the Current Landscape

Healthcare providers frequently face a cumbersome ordeal, navigating a multitude of disjointed platforms just to reconcile payments. Not only do these fragmented systems consume valuable time, but they also inhibit the flow of information and clarity essential for effective fiscal management. Payers, on the other hand, grapple with their own set of challenges including obsolete technologies that hinder efficiency, ultimately leading to overwhelming inquiry volumes from providers seeking clarification.

A Solution With Zelis

Zelis is on a mission to reshape this ecosystem by reimagining the healthcare payment process. Their platform smartly ingests raw healthcare data from payers and normalizes it, thereby delivering actionable, clear information to providers. This effort aims to minimize manual tasks for both parties, ensuring smoother transactions and improved data transparency. The key lies in establishing trust through insightful data delivery and efficient processes, creating win-win situations for all stakeholders involved.

Bridging Gaps Through Technology

The introduction of such platforms not only reduces operational friction but fosters a collaborative environment where payers and providers can genuinely thrive together. With better tools at their disposal, healthcare professionals can focus their energies on improving patient care rather than getting bogged down by administrative challenges. As Qasim succinctly notes, effective payment technology can illuminate the path towards a more harmonious healthcare environment.

Take Action Now

For healthcare IT professionals and innovators aiming to impact the technology landscape in healthcare, understanding these emerging trends and tools is crucial. Explore the potential of revamped payment systems and consider how they could shape your strategies moving forward. Visit the MedCity Pivot podcast to dive deeper into the discussion about the future of healthcare payments and why every stakeholder should be engaged in this transformation.

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