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May 26.2025

2 Minutes Read

Human-Centered Healthcare Leadership: Navigating AI Transformation Challenges

Human-centred healthcare leadership in the age of AI

The Human Factor in Healthcare Leadership Amid AI Innovations

As we step into a new era defined by artificial intelligence (AI) and digital technologies, the healthcare sector faces an unprecedented challenge that goes beyond mere technology: it’s fundamentally a human issue. This perspective is championed by Frank Koo, a prominent leadership coach and founder of Nextplay, who will address attendees at the forthcoming HIMSS25 APAC conference.

Redefining Leadership for a Transformative Age

Koo’s insights underscore a vital truth: effective leadership in healthcare must embrace the complexities of digital transformation as a human-centered approach. With nearly 30 years of experience leading various organizations, he argues that traditional leadership styles, often characterized by a “command and control” mentality, are increasingly ineffectual. Instead, the focus should pivot towards nurturing relationships and facilitating seamless transitions to digital environments.

Common Pitfalls in Digital Transformation

Many healthcare institutions still grapple with significant barriers during their transition to digital health systems. According to Koo, one major pitfall lies in the misconception that digitalization is purely a technological hurdle. Leaders often overlook the emotional journey healthcare professionals undergo when existing workflows are disrupted. This oversight can lead to resistance and disengagement among staff.

Emphasizing Purpose Over Technology

It’s essential for leaders to articulate a clear purpose behind technological initiatives. Koo notes that when leaders become too enamored with the capabilities of new systems, they tend to forget to connect these upgrades with the potential benefits for patients and healthcare workers alike. Understanding and supporting the emotional aspects of change can elevate the success rate of digital transformation projects.

As Koo prepares to share his experiences and insights at HIMSS25, he encourages healthcare leaders to be mindful of the human elements within their digital initiatives. As we advance further into the AI age, embracing a human-centered leadership style could be pivotal for organizations aiming to thrive in a rapidly changing landscape.

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Human-Centered Healthcare Leadership: Navigating AI Transformation Challenges

The Human Factor in Healthcare Leadership Amid AI Innovations

Redefining Leadership for a Transformative Age

Common Pitfalls in Digital Transformation

Emphasizing Purpose Over Technology

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AVAILABLE FROM 8AM - 5PM

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